TECO PRIVACY POLICY

Effective Date: 16 October 2026

At TECO, we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, store and protect your information when you visit our website, purchase our products, communicate with us or interact with our services.

TECO operates from Lagos, Nigeria, and processes personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023.

1. Information We Collect

Depending on how you interact with TECO, we may collect:

Personal Information

Full name
Email address
Phone number
Billing and delivery addresses
Account registration details

Order Information

Products purchased
Sizes, colours and quantities selected
Order history and transaction details
Payment references and confirmation records
Delivery and shipping information

Website Information

Where enabled, our website may collect technical information such as your device type, browser, IP address, website interactions and cookie preferences.

Communication Information

We may retain messages, customer service enquiries, feedback, reviews and correspondence you send to us.

We only seek information reasonably necessary for the purposes described in this policy.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Verify bank transfer payments
Arrange local and international deliveries
Communicate order confirmations and delivery updates
Respond to customer enquiries
Manage customer accounts
Process eligible returns, exchanges and refunds
Improve our website, products and customer experience
Detect suspicious transactions and protect our services
Maintain legally required business records
Send promotional messages and product updates where permitted by applicable law

3. Legal Basis for Processing

We process personal information only where a valid legal basis applies.

This may include:

Contractual Necessity: To process purchases, manage orders and deliver products.

Legal Obligations: To maintain required records and comply with applicable laws.

Legitimate Interests: To manage our business, improve customer service and protect our website, where these interests do not override your rights.

Consent: Where required, including for certain promotional communications and non-essential cookies.

You may withdraw consent where processing depends on consent.

4. Payment Information

TECO currently accepts payment through bank transfer.

We may collect payment references, transfer confirmations and related transaction details to verify purchases.

Customers should never disclose their banking passwords, PINs or other sensitive authentication credentials to TECO.

5. Sharing Your Information

We do not sell your personal information to advertisers or unrelated third parties.

We may share necessary information with trusted service providers, including:

Website hosting and e-commerce providers
Delivery and logistics companies
Payment verification and banking service providers
Customer communication platforms
Website analytics and marketing providers, where enabled

These providers should only access information necessary to perform their authorised services and must handle it in accordance with applicable privacy requirements.

We may also disclose information where required by law.

6. International Data Transfers

Because TECO offers international shipping and may use service providers operating outside Nigeria, some personal information may need to be transferred across borders.

Where applicable, we will take appropriate steps to ensure that these transfers comply with Nigerian data protection requirements and that suitable safeguards are in place.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance and improve the shopping experience.

Where non-essential analytics or marketing cookies are used, we will provide the relevant information and choices required by applicable law.

You may also manage cookies through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, accounting obligations, dispute resolution and compliance with applicable laws.

When information is no longer required, we will take appropriate steps to delete or anonymise it securely.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Withdraw consent where applicable
Object to or request restriction of certain processing
Request transfer of your information where applicable
Lodge a complaint with the Nigeria Data Protection Commission

To exercise your rights, contact us using the details below.

11. Marketing Communications

We may send information about new collections, promotional offers and brand updates where we have an appropriate legal basis to do so.

You may opt out of marketing communications at any time by following the available unsubscribe instructions or contacting us directly.

Essential order-related messages may still be sent where necessary.

12. Children's Privacy

TECO's online store is intended for customers legally able to make purchases or those shopping with the involvement of a parent or guardian.

We do not knowingly collect children's personal information without an appropriate lawful basis.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality or applicable laws.

Any updates will be published on our website with a revised effective date.

14. Contact Us

For privacy questions, requests or concerns, contact:

TECO

Lagos, Nigeria

Email: miracletecobenson@gmail.com

Website: https://tec0.xyz